Course Overview
Negotiation and conflict resolution are integral parts of daily life and working with people. Managers need the skills to handle people problems before they affect performance, whether the problems are within the team or with clients, customers, and stakeholders. This course covers the foundations of negotiation, including negotiation strategy, planning and framing, and how to recognize and prepare for the phases of a negotiation.
Another aspect of working with people is how to deal with the inevitable conflicts that may arise. Managers are called upon to resolve conflicts not only within their teams but also with clients, customers, and other stakeholders. This course will also cover constructive and destructive conflict.
Target Audience
Managers, executives, project managers, project team members.
Learning Outcomes
After this course, participants will be able to:
Course Outline
| Time | Agenda |
|---|---|
| 09:00 – 10:30 |
What is conflict? Group discussion – Typical conflicts at various stages of Project Management Life Cycle – How conflicts evolve – Conflict life cycle in projects – Elements of successful and unsuccessful projects in technology industry |
| 10:30 – 10:45 | Coffee break |
| 10:45 – 13:00 |
How to handle conflicts? – Different approaches to conflict and their advantages/disadvantages – Systematic conflict analysis based on benefits to parties |
| 13:00 – 14:00 | Lunch break |
| 14:00 – 15:30 |
How to decline a request while avoiding conflicts? – Effective conflict resolution process – Using a 6-step conflict resolution formula |
| 15:30 – 15:45 | Tea break |
| 15:45 – 17:00 |
Overview of negotiations – Definition – Variables of negotiation: power, time, information – Managing expectations – Various negotiating styles |
| Time | Agenda |
|---|---|
| 09:00 – 10:30 |
Negotiation process – Phased approach – Similarity to project management phases – Negotiation life cycle – Strategies and tactics |
| 10:30 – 10:45 | Coffee break |
| 10:45 – 13:00 |
How to negotiate? – Using objective criteria – Evaluating available options – Developing a negotiation strategy |
| 13:00 – 14:00 | Lunch break |
| 14:00 – 15:30 |
Conducting negotiation – Developing responses to overcome tactics – Negotiating effectively for a win-win outcome – Using negotiation strategies to resolve conflicts |
| 15:30 – 15:45 | Tea break |
| 15:45 – 17:00 |
Conflict resolution – Types of conflict resolution: • I win, you lose • You win, I lose • No one wins • We both lose • We both win • We get to go round again – Appraisal and program close |
