{"id":327,"date":"2025-06-20T12:23:00","date_gmt":"2025-06-20T04:23:00","guid":{"rendered":"https:\/\/pma-intl.com\/?post_type=courses&#038;p=327"},"modified":"2025-06-26T14:26:29","modified_gmt":"2025-06-26T06:26:29","slug":"negotiation-and-conflict-management-in-projects","status":"publish","type":"courses","link":"https:\/\/pma-intl.com\/id\/courses\/negotiation-and-conflict-management-in-projects\/","title":{"rendered":"Negotiation and Conflict Management in Projects"},"content":{"rendered":"<p><strong>Course Overview<\/strong><br>Negotiation and conflict resolution are integral parts of daily life and working with people. Managers need the skills to handle people problems before they affect performance, whether the problems are within the team or with clients, customers, and stakeholders. This course covers the foundations of negotiation, including negotiation strategy, planning and framing, and how to recognize and prepare for the phases of a negotiation.<\/p>\n\n\n\n<p>Another aspect of working with people is how to deal with the inevitable conflicts that may arise. Managers are called upon to resolve conflicts not only within their teams but also with clients, customers, and other stakeholders. This course will also cover constructive and destructive conflict.<\/p>\n\n\n\n<p><strong>Target Audience<\/strong><br>Managers, executives, project managers, project team members.<\/p>\n\n\n\n<p><strong>Learning Outcomes<\/strong><br>After this course, participants will be able to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Understand the negotiation process<\/li>\n\n\n\n<li>Plan for negotiations more effectively<\/li>\n\n\n\n<li>Recognize different types of power and understand each type<\/li>\n\n\n\n<li>Recognize negotiation traps and how to avoid them<\/li>\n\n\n\n<li>Develop an action plan to improve negotiation skills<\/li>\n\n\n\n<li>Understand the purpose of conflict<\/li>\n\n\n\n<li>Change approaches to achieve different outcomes<\/li>\n\n\n\n<li>Focus on feeding the solution, not the problem<\/li>\n\n\n\n<li>Choose appropriate conflict resolution techniques<\/li>\n\n\n\n<li>Create win-win situations and achieve resolution<\/li>\n\n\n\n<li>Get to the core of the problem<\/li>\n<\/ul>\n\n\n\n<p><strong>Course Outline<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Overview of negotiations<\/li>\n\n\n\n<li>Negotiation process<\/li>\n\n\n\n<li>How to negotiate?<\/li>\n\n\n\n<li>What is conflict?<\/li>\n\n\n\n<li>How to handle conflicts?<\/li>\n\n\n\n<li>Problem resolution<\/li>\n<\/ul>\n\n\n\n<!-- Day 1 Table -->\n<table border=\"1\" cellpadding=\"5\" cellspacing=\"0\" style=\"border-collapse: collapse; width: 100%;\">\n  <thead>\n    <tr style=\"background-color: #f2f2f2;\">\n      <th style=\"text-align:left;\">Time<\/th>\n      <th style=\"text-align:left;\">Agenda<\/th>\n    <\/tr>\n  <\/thead>\n  <tbody>\n    <tr>\n      <td>09:00 \u2013 10:30<\/td>\n      <td>\n        What is conflict? Group discussion<br>\n        &#8211; Typical conflicts at various stages of Project Management Life Cycle<br>\n        &#8211; How conflicts evolve<br>\n        &#8211; Conflict life cycle in projects<br>\n        &#8211; Elements of successful and unsuccessful projects in technology industry\n      <\/td>\n    <\/tr>\n    <tr>\n      <td>10:30 \u2013 10:45<\/td>\n      <td>Coffee break<\/td>\n    <\/tr>\n    <tr>\n      <td>10:45 \u2013 13:00<\/td>\n      <td>\n        How to handle conflicts?<br>\n        &#8211; Different approaches to conflict and their advantages\/disadvantages<br>\n        &#8211; Systematic conflict analysis based on benefits to parties\n      <\/td>\n    <\/tr>\n    <tr>\n      <td>13:00 \u2013 14:00<\/td>\n      <td>Lunch break<\/td>\n    <\/tr>\n    <tr>\n      <td>14:00 \u2013 15:30<\/td>\n      <td>\n        How to decline a request while avoiding conflicts?<br>\n        &#8211; Effective conflict resolution process<br>\n        &#8211; Using a 6-step conflict resolution formula\n      <\/td>\n    <\/tr>\n    <tr>\n      <td>15:30 \u2013 15:45<\/td>\n      <td>Tea break<\/td>\n    <\/tr>\n    <tr>\n      <td>15:45 \u2013 17:00<\/td>\n      <td>\n        Overview of negotiations<br>\n        &#8211; Definition<br>\n        &#8211; Variables of negotiation: power, time, information<br>\n        &#8211; Managing expectations<br>\n        &#8211; Various negotiating styles\n      <\/td>\n    <\/tr>\n  <\/tbody>\n<\/table>\n\n<br>\n\n<!-- Day 2 Table -->\n<table border=\"1\" cellpadding=\"5\" cellspacing=\"0\" style=\"border-collapse: collapse; width: 100%;\">\n  <thead>\n    <tr style=\"background-color: #f2f2f2;\">\n      <th style=\"text-align:left;\">Time<\/th>\n      <th style=\"text-align:left;\">Agenda<\/th>\n    <\/tr>\n  <\/thead>\n  <tbody>\n    <tr>\n      <td>09:00 \u2013 10:30<\/td>\n      <td>\n        Negotiation process<br>\n        &#8211; Phased approach<br>\n        &#8211; Similarity to project management phases<br>\n        &#8211; Negotiation life cycle<br>\n        &#8211; Strategies and tactics\n      <\/td>\n    <\/tr>\n    <tr>\n      <td>10:30 \u2013 10:45<\/td>\n      <td>Coffee break<\/td>\n    <\/tr>\n    <tr>\n      <td>10:45 \u2013 13:00<\/td>\n      <td>\n        How to negotiate?<br>\n        &#8211; Using objective criteria<br>\n        &#8211; Evaluating available options<br>\n        &#8211; Developing a negotiation strategy\n      <\/td>\n    <\/tr>\n    <tr>\n      <td>13:00 \u2013 14:00<\/td>\n      <td>Lunch break<\/td>\n    <\/tr>\n    <tr>\n      <td>14:00 \u2013 15:30<\/td>\n      <td>\n        Conducting negotiation<br>\n        &#8211; Developing responses to overcome tactics<br>\n        &#8211; Negotiating effectively for a win-win outcome<br>\n        &#8211; Using negotiation strategies to resolve conflicts\n      <\/td>\n    <\/tr>\n    <tr>\n      <td>15:30 \u2013 15:45<\/td>\n      <td>Tea break<\/td>\n    <\/tr>\n    <tr>\n      <td>15:45 \u2013 17:00<\/td>\n      <td>\n        Conflict resolution<br>\n        &#8211; Types of conflict resolution:<br>\n        &nbsp;&nbsp;&nbsp;&nbsp;\u2022 I win, you lose<br>\n        &nbsp;&nbsp;&nbsp;&nbsp;\u2022 You win, I lose<br>\n        &nbsp;&nbsp;&nbsp;&nbsp;\u2022 No one wins<br>\n        &nbsp;&nbsp;&nbsp;&nbsp;\u2022 We both lose<br>\n        &nbsp;&nbsp;&nbsp;&nbsp;\u2022 We both win<br>\n        &nbsp;&nbsp;&nbsp;&nbsp;\u2022 We get to go round again<br>\n        &#8211; Appraisal and program close\n      <\/td>\n    <\/tr>\n  <\/tbody>\n<\/table>","protected":false},"featured_media":348,"template":"","meta":{"_acf_changed":true,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":""},"course-type":[2],"class_list":["post-327","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-type-non-certification"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Negotiation and Conflict Management in Projects - pma-intl.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pma-intl.com\/id\/courses\/negotiation-and-conflict-management-in-projects\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Negotiation and Conflict Management in Projects - pma-intl.com\" \/>\n<meta property=\"og:description\" content=\"Course OverviewNegotiation and conflict resolution are integral parts of daily life and working with people. 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